JobPals LogoJobPals

Refund & Cancellation Policy

Last Updated: 5/25/2025

1. Subscription Management & Cancellation

JobPals offers subscription-based services charged on a monthly basis. Your subscription will automatically renew each month unless cancelled.

You can manage and cancel your subscription at any time through the Stripe customer portal, which can be accessed via your account settings on JobPals. If you cancel your subscription, you will retain access to the paid features until the end of your current billing period. No pro-rata refunds will be issued for partial months upon cancellation.

2. Refund Policy

We charge for our services on a monthly basis. Generally, we do not offer refunds for subscription fees already paid. This includes partial month subscriptions and any remaining time on your subscription after cancellation.

However, we may consider a refund for the most recent monthly charge under the following specific conditions:

  • No Usage of Paid Features or Credits: To be eligible for a refund consideration, you must not have used any of the paid features or any of your allocated credits during the billing period for which you are requesting a refund.
  • Request within a reasonable timeframe: Refund requests should ideally be made shortly after the charge and before significant time has passed in the new billing cycle.

Eligibility for a refund under these conditions will be determined at the sole discretion of the JobPals team after reviewing your account activity.

3. How to Request a Refund Consideration

If you believe you meet the specific conditions outlined above (i.e., no usage of paid features or credits in the relevant billing period), please contact our support team via our Contact Page.

In your message, please include:

  • The email address associated with your JobPals account.
  • The date of the charge you are enquiring about.
  • A clear reason for your refund request, specifically mentioning that no paid features or credits were used during the period in question.

A member of our team will review your request and get back to you shortly.

4. Changes to This Policy

JobPals reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any such changes constitutes your acceptance of the new policy.

5. Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us through our Contact Page.